Returns and replacements

Last updated October 27, 2026

We want you to love your dice. If something's wrong, email wangjaden51@gmail.com with your order number and we'll sort it out quickly.

Damaged, defective or wrong item

If a die arrives chipped, cracked or leaking, or you received the wrong color, email us within 7 days of delivery with clear photos (or a short video) of the dice and the packaging they came in. Once we've reviewed them, we'll send a free replacement or refund you in full, whichever you prefer. You usually won't need to send anything back.

Normal variation is not a defect: the position and look of each eye varies slightly from die to die and from our photos. Damage that happens after delivery, such as cracks from freezing temperatures, heat or drops, isn't covered.

Delivery times

Delivery dates shown on our site are estimates from our shipping partners, not guarantees. Most orders arrive within 7 to 12 business days, but carriers can be slower, especially around holidays. We can't offer refunds for delays while your package is moving through tracking.

Lost packages

If tracking shows no movement for 20 business days, or your order hasn't been delivered 45 days after it shipped, email us and we'll reship it or refund you. If we can't ship your order at all, we'll let you know and refund you in full.

Tracking says delivered, but you don't have it

Please check around your home and mailbox, ask neighbors and household members, and contact your local post office or carrier, since packages sometimes show as delivered a day early. If it still hasn't turned up after 3 days, email us within 14 days of the delivery date and we'll open an investigation with the carrier. Because the carrier has confirmed delivery to the address given at checkout, replacements in this case are at our discretion.

Wrong address

Please double-check your shipping address at checkout. We ship to the address you provide and can't cover orders sent to an incorrect or incomplete address. If you notice a mistake, email us right away and we'll do our best to fix it before it ships.

Cancellations

You can cancel for a full refund within 12 hours of ordering, or any time before your order ships. Once it has shipped, the return policy below applies.

Changed your mind

You can return unused dice, in their original packaging, within 30 days of delivery. Email us first for the return address; returns sent without contacting us can't be accepted. Return shipping is paid by you, and we refund the item price once the return arrives and is checked.

Refunds

Approved refunds go back to your original payment method, usually within 5 to 10 business days. We can't refund to a different card, account or person.

Disputes and chargebacks

If there's a problem, please contact us before disputing a charge with your bank. We almost always resolve issues faster that way. If a chargeback is filed for an order we have tracking and delivery records for, we'll share that evidence with the bank.

Fair use

To keep prices fair for everyone, we may decline replacement or refund requests, or future orders, from accounts with a pattern of excessive or unsupported claims.